Service Defined

HostMySite.com is defined by the level of service that we deliver for each and every client who gives us the opportunity to work together with them on their business. Our goal is nothing less than 100% satisfaction for every client. In fact, we are so committed to delivering the best service at all times that we back it up in writing:

Art Zeile
CEO HostMySite.com

"We guarantee our services 100%. If for any reason you are not absolutely delighted with the service you receive, we will refund your money."

As the Chief Executive Officer at HostMySite.com, it is my job to see that our service vision is executed with every service call and every server build. My commitment to you is that we will do everything possible to make HMS part of your team. Here are just a few of the ways we define service:

SAN Based Backups - While many of our competitors use less expensive technology such as tape to backup data, HostMySite.com uses a state-of-the-art SAN based architecture. This is simply the fastest way to restore a server in the event of a bare metal restore - saving you valuable time.

HostMySite.com Reacts Quickly to Your Needs - Our support engineers will answer your phone call directly in 3 rings or less. 24 hours per day, 365 days a year - no exceptions. Regardless of the time of day that you are reading this or which day of the year - you can prove it to yourself right now - by dialing: 877-215-4678.

We Test Our Systems Constantly and Under Full Load - N+1 redundancy is a given in keeping your server up. HostMySite.com takes the additional step of conducting emergency drills of every conceivably point of failure under full load. This is not a simulation or hypothetical exercise - it is a real world demonstration of our ability to withstand any contingency to enable 100% network uptime.

I hope that you will give us here at HostMySite.com the privilege of working together with you on your next server deployment - whether it is a smaller test server with a firewall or a massive clustered server array with multiple databases and content delivery capabilities. Whatever you choose to trust us on, we will deliver Service Defined.

Sincerely,
Art Zeile, CEO