InternetMerchant

InternetMerchant Frequently Asked Questions

Question:

What credit cards can I accept?

Answer:

You can accept Visa ®, MasterCard ®, American Express ®, Discover ®, Diner's Club ® and JCB ®.

Question:

How long does it take to start accepting credit cards?

Answer:

The online application will only take 5 minutes to complete. Once submitted most merchants can begin accepting credit cards in 24 hours.

Question:

Do you offer free technical support for the terminal and printer?

Answer:

Yes, InternetMerchant will provide you with an (800) number you can keep handy for any issues.

Question:

Is it a problem if I have a bad credit rating?

Answer:

No, there are no hassles and no strict credit requirements.

Question:

What is a discount rate?

Answer:

A discount rate is the percentage of each transaction that the processing company charges to handle the transaction for you.

Question:

What is a virtual terminal?

Answer:

A virtual terminal is a web-based terminal that enables businesses to authorize, process and manage credit card transactions from any computer that has an Internet connection and a Web browser.

Question:

Is check software included?

Answer:

Yes, you receive free check software once your application is approved.

Question:

How will I receive payment from each of my transactions?

Answer:

After the transaction has been approved, your customer's charges are deposited directly from the processor to your bank account within 24 to 72 hours from the date of the transaction.

Question:

Do I receive any training on the equipment?

Answer:

Yes, you will receive full training for all equipment at no charge.

Question:

What is an Address Verification System?

Answer:

An Address Verification System (AVS) verifies the address and zip code match the credit card customer.

Question:

What is a gateway fee?

Answer:

A gateway fee is charged to allow merchants the ability to perform secure real-time credit card authorizations manually using a virtual terminal or on a website over the Internet.

Question:

What is a chargeback?

Answer:

A chargeback is when a customer disputes a charge on their statement by contacting the credit card company instead of contacting you. If a customer does not recognize the charge on their statement, or if they believe the amount was wrong, they may call their credit card company and ask them to investigate.