Premium Spam Filtering F.A.Q.

Question:

What is Premium Spam Filtering?

Answer:

HostMySite offers an additional level of Spam filtering. This level of Spam filtering can be configured for any of your existing mail accounts.

Question:

How do I add Premium Spam Filtering to my account?

Answer:

Through the Control Panel, you can login as the Account Administrator and purchase Premium Spam Filtering. During the order process, you will be asked to specify the number of mailboxes you wish to have configured. Once the order is processed, you can choose the SmarterMail users to be configured for Premium Spam Filtering.

Question:

How is my email delivered?

Answer:

When a domain is configured for Premium Spam Filtering, the mail exchanger (MX) record is updated to point to Spam filtering servers. All of your email will be delivered to the Spam filtering servers where it will go through the filtering process and either be delivered to the user or quarantined. Emails sent to users that are not configured for this service will be delivered as normal.

Question:

How do I recover messages that are quarantined?

Answer:

Users that are configured for Premium Spam Filtering will receive a daily quarantine summary containing a list of their quarantined messages. Through this summary email, users will have the option to view the quarantined message and have it delivered if it is legitimate. Messages will remain in quarantine for a period of two weeks, after which they will be deleted.

Question:

Do I need to modify the DNS records for my domain name?

Answer:

Your domain name will need to be updated to point your MX record to the Spam filtering servers. If the primary domain name configured for Premium Spam Filtering has been registered through HostMySite, this will be done for you. Additional domain aliases that receive email will need to be updated manually. You can find additional information about modifying your DNS records here.

Question:

Do I need to purchase Premium Spam Filtering for all of my users?

Answer:

The Premium Spam Filtering service is purchased on a per mailbox basis. During the order process, you will be asked to specify the number of mailboxes you will be configuring for Premium Spam Filtering. Once the order is processed you assign this service to specific users. You do not need to purchase this service for all of your users.

Question:

Do quarantined messages count against my mailbox size limit?

Answer:

No, quarantined messages remain on the filtering server and do not count toward your mailbox size limit, unless you choose to have the message delivered. When a quarantined message is delivered, it enters your mailbox and begins to count against your size limit.