COLDFUSION FAQ

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Question:
What version of ColdFusion do you offer?
Answer:
We currently offer ColdFusion 10. You can see our Shared ColdFusion hosting, VPS with ColdFusion and Dedicated Server for ColdFusion on our ColdFusion 10 page.

Question:
Do you offer RDS?
Answer:
We do not offer RDS. In a shared hosting environment, RDS is a security risk and therefore is not something we can offer on our production servers. This is to protect our customers as well as the servers.

Question:
Is it necessary to specify a mail server in my CFMail tag?
Answer:
Yes, you should specify localhost.

Question:
Is it necessary to specify a username and password in my CFMail tag?
Answer:
When CFMX was released the CFMail tag was updated to allow for a username and password. It is highly recommended to specify a username and password of an email account setup for your domain name. Within CF 5.0 this is not an option.

Question:
What is SeeFusion?
Answer:
SeeFusion, a ColdFusion monitoring tool, is installed on each of our shared ColdFusion servers. This tool allows us to monitor the performance of the server and implement self-healing rules to increase the performance of the server. These rules identify and terminate latent processes that cause ColdFusion to run poorly.

Question:
Why do I receive a “thread end” error message on my ColdFusion page after 50 seconds?
Answer:
When a page tries to execute a process that is too large, such as sending 50,000 emails or uploading a 100 MB file, the process may not complete and “hangs” in the JVM, harming ColdFusions performance within the shared environment. The SeeFusion self-healing rules identifies these processes, specifically processes running longer than 50 seconds, and terminates them. This is done to increase the overall health and performance of the server.

Question:
How do I fix the following error message: Login failed for users ‘(null)’?
Reason:
Not associated with a trust SQL Server connection.
Answer:
The reason for this error message is that the connection cannot log into your SQL database because a username and password are not being specified. You can fix this by specifying the username and password within your cfquery statement. For example:
<cfquery USERNAME="<username>" PASSWORD="<password>" DATASOURCE="<datasource_name>">

Question:
Are Session Variables allowed?
Answer:
Yes we are using the default setting of 20 minutes before they expire.

Question:
Can I store Client Variables in the web servers registry?
Answer:
For security and stability reasons we do not allow Client Variables to be stored in the Registry. When using the cfapplication tag you can set as one of the following:
ClientStorage = “Cookie” – stores the client variable information in a cookie on the users local machine.
ClientStorage = “datasource_name – stores the client variable information in the database associated with the DSN specified. If you need a DSN created for this you can create it through the control panel or contact support.

Question:
Do you support CFX Tags?
Answer:
Before we will support a CFX Tag we need to review it to ensure it is safe for a shared hosting environment. Please provide us with a link to a professional website where we can download the tag as well as review documentation on the CFX tag.

Question:
Do you support Custom Tags?
Answer:
We do support Custom tags as they use existing ColdFusion tags. Please see “How do I use Custom Tags with ColdFusion?” for more information about using Custom Tags.

Question:
What tags are disabled?
Answer:
CFContent and CFObject are disabled on CF 5.0. A workaround for CFContent can be found at “How do I use CFContent on a ColdFusion 5 Server?“. A workaround for CFOBject can be found at How do I use CFObject on a ColdFusion 5 server?. CFRegistry and CFExecute are disabled on all of our ColdFusion servers, regardless of the version.

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